BOOKING OF RENT
1. After choosing the house, the customer confirms his choice to our staff in his own language by e-mail or telephone.
Data required: name, surname, residence, mobile phone, e-mail, period of employment, number of occupants.
2. Lake and Italy sends to the client the rental contract or an email of confirm booking
3. If the reservation is made 30 days before the date of arrival, the customer is required to pay the amount of the reservation in the manner required by the contract
4. If the reservation is made before 30 days before the customer arrives, Lake and Italy will process 1 euro from the credit card to verify it’s validity and sends to customer the methods and timing of the requested payments.
5. If points 3 and 4 are not possible, the booking will not be confirmed
HOW TO REACH THE HOUSE
In the rental contract or in the booking confirmation email, instructions, directions and home address or the name and telephone number of the key holder will be given.
ARRIVAL AND DEPARTURE TIMES
Standard arrival time between 15.00 and 20.00. Maximum departure time 10.00am. Delays or mishaps must be promptly reported to receptionists.
TERMS OF PAYMENT
1. 20% deposit on confirmation of booking by bank transfer or credit card.
2. Heating of the rent paid up to 30 days before arrival by bank transfer, credit card or upon delivery of the keys together with incidental expenses and the deposit (if required). Payments in cash only up to € 999.99.
In case of cancellation of the reservation the penalties to be paid to Lake and Italy are the following:
1. Up to 30 days before arrival no penalty
2. From 29 days until the day of arrival 100% penalty.