Guests informations

Dear Guests to enjoy your holiday, please check several useful informations 

Important:

Upon your arrival you will be asked for the documents for the appropriate registration, or if you prefer, to speed up the check-in procedure, you can send the copy of documents by mail few days before your arrival.

  • Check-in will be between 2:00 pm and 7:30 pm, while check-out is requested within 10:30 am;

  • The check-in time must be agreed at least 48 hours before arrival with the key holder of reference, please send to your key holder a message 1 hour before your arrival in the apartment, this in order to confirm the correct time and avoiding unnecessary waiting.

  • It is Forbidden in the apartment / villa: to smok, making noise and listening loud music after 10.30 pm

  • In case of damages found in the apartment / villa it will be reimbursed before departure by drawing the amount of damage from the security deposit (or credit card) required at the time of smoking.

  • Please, when you leave the house and at night, close the windows and shutters for added security for you and the home

  • The entrance after 20.00 has to be agreed with the reference key holder and requires a ” late check-in” over charge of € 25.00.

  • Heating costs are mandatory from 15/10 to 30/04 and will be communicated according to the size of the rented property.

  • from 2017 has been introdused the city tax. Also become compulsory for holiday homes, this payment will be calculated per person and per day based on the rates indicated by the municipalities where the accommodation is located.

  • The customer must leave the property in the same conditions he founded, it emptying the kitchen from any residual of food and others. Otherwise, € 100.00 will be charged for the extraordinary cleaning work.

  • Please, Try not to keep all the house lights on, especially when the air conditioners are running, this could cause a blackout of the electrical systems.

  • We kindly ask you to turn off the lights every time you leave the rooms.

  • Please, eat in the kitchen or in the dining room, not in the lounge, TV room or in the bedrooms.

  • It is forbidden to move furniture, mattresses, beds, paintings and/or objects located in the house from their original positions.

  • In each apartment will be made available a calendar for rubbish collection, we ask you to look at the time of your check-in in order to avoid fines or complaints from autorities.

  • The loss of keys or for keys not returned on the day of check-out will result in a payment of € 300.00 for the installation of new locks and the creation of new keys.

  • Extra cleaning and linen change:

  • In case of requests for extra linen changes, the costs that will be charged are as follows:

  • Change of bed – Euro 6.00 / day for double bed (only bed linen except bed linen)

  • Euro 5.00 / day for single bed (only bed linen except bed linen)

  • Change of bathroom – € 3.00 / day per person

  • Extra cleaning – Euro 22 / hour

  • In case of power failure due to thunderstorm or overcharging check the electric switch lever located inside the apartment / villa or in the basement of apartments in condominium sites

  • Our staff is available for any of your needs

  • Claudia +39 3355359131

  • Stefano +39 3476731548

  • Some useful information for the guest:

  • Electric voltage 220 volts

  • Police Phone 113 or 112

  • Ambulance Phone 118

  • Firefighters Phone 115